Refund policy

All LYOS products are made-to-order.

As such, we do not offer returns. However we will exchange products for another size if the wrong size of clothing or jewelry has been ordered. 

To be eligible for an exchange, your item must be returned within 14 days of receipt, in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, please contact us at hello@lyosapparel.com. Please note that returns will need to be sent to the following address: LYOS, Calle 54 #4A-17, Bogota, 110231, Colombia

If your exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any exchange questions at hello@lyosapparel.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We do not offer refunds as all our products are made-to-order. We will exchange products for a different size if the wrong size has been ordered.